A Straightforward Process From Enquiry to Completion
Every Sonyuko service follows a clear process, from your first enquiry through to ongoing support for recurring clients.
Enquiry
You get in touch by phone, WhatsApp, email or our online forms to tell us what you need.
Needs Discussion
We discuss your property or facility, priorities, and the type of service you are looking for.
Site Assessment
For most commercial and industrial sites, we visit to confirm layout, access and scope.
Scope Development
We put together a cleaning scope that reflects what was discussed and observed on site.
Quotation
You receive a written quotation based on the agreed scope, for your review and approval.
Scheduling and Preparation
Once the quotation is accepted, we confirm a date and time and prepare the team for your site.
Service Delivery
Our team carries out the agreed scope of cleaning using appropriate methods and equipment.
Review and Ongoing Improvement
Completed work is checked against the scope, and for recurring clients we review the schedule and scope over time.
Cleaning Scopes and Communication
Cleaning Scopes and Task Schedules
Each service is guided by a scope of work that sets out what will be cleaned and how often. This scope is confirmed before work begins so expectations are clear on both sides.
Communication and Adjustments
We stay in contact throughout the relationship. If priorities change, or if something in the scope needs to be adjusted, you can raise this with us directly.
Quality Observations and Reviews
Completed work is checked against the agreed scope. For recurring clients, we periodically review how the schedule and scope are working in practice.
Client Preparation and Quotation Acceptance
Where preparation is needed before a visit, we will let you know in advance. Quotations are confirmed in writing before any service is scheduled.
Questions About Our Process
Site assessments are typically used for commercial and industrial properties. Most residential bookings can be quoted based on a description of the property.
Quotations are confirmed in writing. Once you accept, we move to scheduling and preparation.
Yes, for recurring clients the scope can be reviewed and adjusted as your property or requirements change.
We will let you know if any preparation is needed, such as clearing access to certain areas, ahead of the scheduled visit.
We welcome feedback on completed work so we can address it and refine future visits where needed.