Privacy Policy

This is a placeholder Privacy Policy and must be reviewed by a qualified professional before the website is launched. It does not constitute legal advice.

Information We Collect

When you use our contact form, quote request form, or contact us by phone, WhatsApp or email, we may collect information such as your name, company name, email address, telephone number, property or facility details, service requirements, and any message or file you choose to provide.

How We Use Your Information

We use the information you provide to respond to your enquiry, prepare a quotation, arrange a site assessment, schedule a cleaning service, and communicate with you about your booking. We do not use your information for unrelated marketing without your consent.

Booking-Related Communication

If you proceed with a booking, we may contact you to confirm scheduling, discuss the cleaning scope, or follow up after a service has been completed.

File Uploads

Where our quote request form allows an optional photograph upload, files are used only to help understand the site or area to be cleaned and are handled in line with our internal file-handling practices, which are documented separately for our own reference.

Data Retention

We retain enquiry and booking information for as long as reasonably necessary to respond to your request, deliver a service, and meet any recordkeeping or legal obligations, after which it is deleted or securely archived.

Security Measures

We take reasonable steps to protect personal information submitted through this website, including basic form security measures such as spam-prevention checks and secure handling of submitted data.

Third-Party Service Providers

We may use third-party service providers, such as our web hosting provider or email delivery service, to operate this website and process enquiries. These providers only process information as needed to provide their services to us.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to request access to, correction of, or deletion of your personal information held by us, subject to applicable legal requirements. To exercise these rights, contact us using the details below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Sonyuko Cleaning Services at info@sonyuko.co.za or +27 73 799 3027.

Review of This Policy

This Privacy Policy is a working placeholder and should be reviewed and finalised by a qualified professional before this website is used in production.